General

We make every effort to ensure products we supply are of the highest quality, reach you in good condition, and are delivered promptly. If for any reason you are unhappy with your purchase, or the service you have received from us, please contact us using the information above.

We shall not be liable for loss, injury or any damage relating to parts or machinery supplied by ourselves. All parts are covered by our suppliers & manufacturers standard warranties unless otherwise stated. Usually these will be for a standard 12 month period. All parts are only to be fitted by competent persons. You should examine all goods upon receipt. Products are not supplied on a trial basis.

Any OEM references, names, images, part numbers or descriptions are not intended to indicate or suggest that our parts are made by the OEM. Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

Products, Pricing & Descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions and Product Images, appearing on this website at a particular time may not always reflect the position at the exact time you place an order.

We reserve the right to withdraw any products from this Website or Catalogues at any time and/or remove or edit any materials or content on this Website and Catalogues.

All prices are subject to change without notice. Prices are correct at the time of publication or upload to our website.

We are unable to process your order until your payment method has been received. We accept most major Credit / debit cards.

We try our very best to make sure all parts and accessories that are advertised on our website and in catalogues are in stock, ready to order. However, due to the nature of our business, dealing in a huge selection of parts, spares and accessories it is inevitable that some of our products can go out of stock very quickly. We stock 1000’s of items and it is sometimes very difficult to keep every item in stock at all times. We are sometimes dependent on our own suppliers to keep and deliver stock to us. The stock listing on any given product on the website is a guide, and not a guarantee that parts are in stock.

We do our best to ensure that all prices on our web site are up to date and current at all times. We do, however, reserve the right to withdraw a product from sale and cancel your order at any point if pricing is found to be incorrect.

Orders
Your order(s) will not be processed until your payment method has been received. We accept most major credit / debit cards, and use a secure payment site to take your payment (Sagepay).

Once you enter into an order agreement with us, you are agreeing to purchase the goods and allow Patrick Edwards Ltd to use the personal details given. These will only be used for the purposes of completing your order(s), this will include passing your details onto couriers and payment processors. All personal details are held in accordance with our Privacy Policy and can be removed from our system by written request.

The title of goods ordered shall not pass to you, the customer, until payment has been fully received and the goods delivered.

Suitability of goods you are purchasing is your responsibility. We will offer any information or advice available, so you can be sure the product is suitable. We are not liable if information given is incorrect to your application. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable use then the warranty on the goods will be void.

All orders are subject to the availability of stock when processing your order. Parts listed as ‘in stock’ on the website may be sold in-store, and thus be ‘out of stock’ when you place your order, but before the website is updated. For up-to-date stock information our store is open for telephone calls, emails, and general public visits and purchases Monday – Friday 8am – 5pm and Saturday 9am – 4pm, not including bank holidays and other public holidays. We close over Christmas and New Year and dates for these will be published near to the time.

Items that were purchased from the store can only be refunded from the store using the original credit/debit card.

Orders may be rejected as a result of one of the following:

- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- A system error – such as automatic confirmation making an error.
- You request delivery outside of UK mainland.

Out of Stock Items
If at the time of placing an order, an item is not in stock, we will inform you at our earliest convenience. When orders are received and agreed we will ship everything that is in stock.

Back Orders
Back orders are generated for any out of stock item that has been ordered. Back orders remain open for 4 weeks before being closed. As soon as out of stock items arrive with us they will be sent out without any additional shipping charges. However, after the 4 week period, we will notify you by either telephone or email that the order is cancelled due to stock unavailability.

You may cancel your back order at any time at no cost and with no penalty by contacting us via phone or email. Please note that if you do not cancel your back orders, they will remain an on-going order with us. When cancelling a back order with us please make sure you receive confirmation from us that it is cancelled.

Payment

Payment for all orders is at point of checkout. Orders are charged at the time of checkout and you will be charged for any out of stock items.

The title of goods ordered shall not pass to you, the customer, until payment has been fully received and the goods delivered.

All prices are plus VAT (where applicable) at the current rates, unless otherwise stated, and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our withdrawing any product whether or not that product has been sold.

To be eligible to purchase products and lawfully enter into and form contracts under English law you must upon checkout:

  • Provide your real name, phone number, e-mail address, payment details and other requested information,
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable,
  • Possess a valid credit or debit card issued by a bank acceptable to us,

If your order is acknowledged online, you will be notified of this soon after you submit your order. Please note that as the acknowledgement is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. Because of this, we retain the right to cancel the order.

Delivery

We use Royal Mail, Parcel Force and Pallet Line, thus  all delivery dates and times given are only estimates. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

Delivery times are calculated in working days Monday to Friday. For Parcel Force 24 hour deliveries, the cut off for next day delivery is 1pm Monday to Thursday. If you order after 1 pm Monday, the next working day will be considered as Wednesday and so on. Orders placed before 1pm Friday will be delivered Monday, and after 1pm Friday will be delivered on Tuesday.

Shipping charges are calculated on the website. You can find a guide in our ‘Delivery’ section. Any items we ship will be securely packaged for delivery based on what we are sending.

If your order is returned to us as ‘undelivered’ due to your own error (incorrect address details, etc),, you will be responsible for the re-shipping charges.

It is advisable to make sure someone is present at the delivery address to sign for the parcel. Once goods are delivered and signed for they become your responsibility.

Orders sent to a non-card registered address are sent at the customers’ liability, due to  the higher risk of a third party obtaining your order when sending to a third party address.

In some cases, we reserve the right to change the shipping option in case of certain items not being in stock. This will only be done where a cheaper delivery is necessary.

If in the unlikely event that your order is damaged or lost in transit, a replacement order will be issued. If we cannot supply an identical order we will supply a full refund.

-         UK Customers

Orders are usually dispatched within 1 – 3 days. Please allow up to 5 working days in busy periods i.e. Christmas. Delivery times can vary but as a rough guide please allow 2-3 working days for Royal Mail deliveries, 1 – 2 working days for courier deliveries.

In the unlikely event that your goods do not arrive within these times, please contact us via telephone or email to confirm your order has been shipped and that we have the correct delivery address.

Export restrictions
At present Patrick Edwards Ltd only sends goods within the UK mainland. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements before completing checkout.

Orders received from outside of mainland UK will not be processed, and we will contact you to discuss a full refund. In certain circumstances we may reserve the right to complete the transaction, but on explicit agreement that carriage above and beyond that purchased upon checkout has been paid in full, to cover transit to relevant address.

Cancellations and Returns

If, for whatever reason, you wish to cancel your order please let us know as soon as possible. Once an order has been dispatched we are unable to cancel. Please do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our couriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. You must notify us within 7 (seven) working days of receiving the Products. Items must be returned in their original condition and packaging. If the returned items are not in a resalable “as new” condition a refund may not be possible. If items are missing from your order, please notify us as soon as possible.

You have the right to return any item ordered, for no reason and without penalty for a refund. This excludes special order items. If you are returning an item under Distance Selling, you are responsible for the return shipping costs.

If you wish to cancel a non-stock or special order item, this must be done before the order is placed with our suppliers. Non-stock or special order items that have arrived with us or are being returned will be subject to a handling charge of 15%. This does not apply to faulty or damaged items and normal stock items.
Note:
Returns are sent at your own expense. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund the costs of postage where the item returned is faulty or incorrectly supplied.

 

1. This website promotes the business referred to on it. In these conditions, we will refer to this business as the ‘Advertiser’.
2. A wide range of intellectual property rights are used in and relating to this website, including:

a. the trade marks and logos of the Advertiser;

b. the design, text, graphics and other content of the web pages on this website, together with all the web addresses associated with those web pages; and

c. all the software used in relation to this website.

3. The Advertiser is either the owner or the authorised licensee of these intellectual property rights.

About these conditions

4. If you access or use any part of this website you agree to these conditions. If you do not want to agree to these conditions, do not access or use this website.

5. We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use the website you agree to all the changes we make to these conditions.

Using this website

6. We collect and use information in line with our Privacy Policy. By using this website, you agree to the way in which we collect and use your information.

7. You cannot use this website:

a. for any unlawful purpose;

b. to send spam;

c. to harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;

d. to create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists;

e. to tamper with, update or change any part of the website;

f. in a way that affects how it is run;

g. in a way that imposes an unreasonable or disproportionably large burden on us or our suppliers’ communications and technical systems as determined by us; or

h. using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.

Disclaimers

8. You use the website at your own risk.

9. You should not rely on the website for advice.

10. As far as the relevant laws allow, we do not guarantee that:

a. there will be no problems with how you use the website; or

b. the computer or server you use to log on to the website is free of viruses or other harmful programs.

Limits to our liability

11. There is no limit to what we and the people who provide our services will be liable for if someone dies or is injured because of our negligence or because we have committed fraud.

12. Under no circumstances will the Advertiser, the owner or operator of this website, or any of their group companies, employees, officers or agents, or any other organisation involved in creating, producing, maintaining or distributing the website be liable for any loss of:

a. profits;

b. business or business opportunities;

c. savings you expect to make;

d. goodwill;

e. use of, or corruption to information; or

f. information.

13. If we do not keep to these conditions, they will only be liable for losses you have suffered as a direct result. We are not liable to you for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:

a. using or relying on the website;

b. not being able to use the website;

c. any mistake, fault, failure to do something, missing information, or virus on the website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;

d. theft, destruction of information or someone getting access to our records, programs or services without our permission;

e. goods, products, services or information received through or advertised on any website which we link to from this website; or

f. any information, data, message or other material which you email, post, upload, reproduce, send, or otherwise distribute or receive using the website

The whole agreement

14. These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply.

The law

15. The laws of England and Wales apply to your use of the website and these conditions. We control the website from within the United Kingdom. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of England and Wales, by using the website you agree that the laws of England and Wales will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country you live in.